Customize Call Recording Settings

In Telephony Settings you can make adjustments to how calls are recorded. These options are determined by MasterAdmin and Admin users only. Users cannot determine their own telephony settings.

Navigate to the Admin section of the sidebar, then click Telephony.

At the top, there are two Telephony Settings.

Do NOT record US calls that require permission: If this is checked, then the states that require two-party consent are not recorded.

There are twelve states that require the consent of every party on a phone call in order to make the recording lawful. They are California, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, Nevada, and Washington. Clicking on the question mark will display this information. If this is unchecked, then all calls, regardless of location, will be recorded.

Play recording beep on recorded calls: If this is checked, then a beep will be heard on both ends of the call periodically. This indicates that the call is being recorded, and is sufficient warning for the US States that require permission. If this is unchecked, then you will never hear beeps during calls.

Possibilities:

If you uncheck the "Do NOT record US calls that require permission", but leave the "Play recording beep on recorded calls" checked, then all calls to all states will be recorded. All calls will also play the recording beep sound. The beeps serve as indications that the call is being recorded for the US States that require permission.

If you check "Do NOT record US calls that require permission", and uncheck "Play recording beep on recorded calls", then calls to the twelve states requiring permission will NOT be recorded, and you will never hear the beeping sound.

If both settings are unchecked, then all calls to all states will be recorded, and you will never hear a beeping sound. When set up this way, the caller must be careful to tell the person on the line that the call is being recorded.

If both settings are checked, then calls made to the 12 states requiring permission will not be recorded and will not hear beeps. All other calls to other states will be recorded and will hear the beeping sound.