When you log a sentiment for a call, there is a default list of sentiments in the Sentiment List drop-down menu. This is fully customizable to fit your needs. Maybe there are a few that do not apply to you, or there are custom sentiments you have already logged in your CRM that you want to synchronize seamlessly.
To edit the list, navigate to Admin in the left sidebar of LiveHive. Click CRM.
Scroll down until you see Disposition List and Sentiment List. Click Edit next to Sentiment List.
A Sentiment List window appears that shows all of the current labels. Click the x icon next to a label to remove it from the list. Click "Add New Label" to write in a new label.
Once you click "Add New Label" a new text box appears for you to type in your custom label.
Once you've completed making changes, click the Save Labels button to return to the CRM settings page. You will now see your updated list of sentiments when you use the LiveHive dialer, or when you're viewing a call task. These sentiments will also sync with your CRM.