LiveHive templates are easily accessible within Gmail. In Gmail, click Compose. On the bottom of the window, there is a Templates button. Click Templates to choose from your LiveHive Templates.
In the popup window, there are two options, LiveHive Template or CRM Template. CRM Template will show you CRM templates if you have one connected. In this example, I clicked on LiveHive Template.
From the Choose folder drop-down menu, click on the folder where the template you want is located. You can also search for it by name using the search bar.
Once a folder is chosen, the contents of the folder will populate in the window. Click on the name of the template.
If the template includes merge fields, then the next page allows you to fill in the information for the merge fields. This comes up if you have not addressed your email to anyone yet, or if the email address is not a contact in LiveHive. Type in the needed information, then click the Save Mapping button.
Note: If you've addressed your message to someone that is a contact in LiveHive, then merge fields will automatically populate with information. If there is information missing from the contact to fulfill the merge fields, then you will see the same prompt.
Now you'll see your template in the compose window. Make any changes, if needed, then click send!
Note: Make sure the Track Email box is checked and the Send button is yellow if you want LiveHive to track the email.