To track emails in Outlook, you need to install the LiveHive add-on for Outlook first.
You will download a setup.exe file that you should click on to run.
You will see the following window to start the installation. Press the Install button and complete the installation.
When the Add-In is installed you may need to restart Outlook.
To track an email:
- Click on the "New Email" button in Outlook.
- Sign into your LiveHive account via the "Login" button at the bottom of your Outlook email window.
- Check the "Track" box.
- Compose and send your email. You will be notified in LiveHive of when the email is viewed. All attachments will be converted to links so that you'll know when they've been viewed as well.