Outlook Email Tracking Isn't Working

If Outlook email tracking isn't working and you've downloaded the LiveHive tracking extension and restarted Outlook, you may need to adjust your trusted sites.

1. Open Internet Explorer.
2. Open Settings on the right and select "Internet Options." 
   
   
   
   
   
   
3. Go to the "Security" tab.
4. Click "Trusted Sites" and select "Sites." 
   
   
   
   
   
   
5. In the box, "Add this website to the zone," type:
   *.livehive.com
   
   

Even if you don't use Internet Explorer to browse the internet, you'll need to add "*.livehive.com" to trusted sites using IE.

If your LiveHive email tracking extension is still not working in Outlook 2010 or Outlook 2013, please email us at [email protected]